Privacy Policy

1. Information We Collect

We collect information in several ways to help you navigate our diagnostic platform and improve your experience:

• Diagnostic Inquiry Data: When you use our symptom identification tool, we collect information about the carpet or upholstery problems you describe, including problem type (pet odours, stains, water damage, etc.), fibre type, and location within your home. This information helps us guide you to the correct diagnosis and solution.
• Contact Information: If you submit a contact form or request further assistance, we collect your name, email address, phone number, and any additional details you provide about your specific situation.
• Device and Usage Data: We automatically collect information about your device, browser type, operating system, and how you interact with our website. This includes pages visited, time spent on each section, and which diagnostic pathways you follow.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to remember your preferences, maintain your diagnostic session, and understand how visitors use our platform. These may include session cookies (temporary) and persistent cookies (longer-lasting).
• Analytics Information: We may use analytics tools to track aggregate usage patterns, popular diagnostic queries, and overall site performance. This data is anonymized and does not identify you personally.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our diagnostic platform and guide you through symptom identification to accurate solutions
• To respond to your inquiries and provide customer support
• To send you relevant information about carpet and upholstery care, treatment options, and service updates (only if you have opted in)
• To analyze usage patterns and optimize the structure and content of our diagnostic decision trees
• To ensure the security and proper functioning of our website
• To comply with legal obligations and protect our rights

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and diagnostic progress.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly, including maintaining your diagnostic session and security.
• Preference Cookies: Remember your choices, such as language preference and diagnostic settings.
• Analytics Cookies: Help us understand how you use our platform so we can improve the diagnostic pathways and content.

You can control cookie settings through your browser. However, disabling certain cookies may affect your ability to use some features of our diagnostic platform. We do not use cookies to track you across other websites.

4. Data Sharing and Third Parties

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our website, providing customer support, or analyzing usage data. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Business Transfer: If Fibre Diagnosis is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We ensure that any third parties who process your data on our behalf comply with applicable data protection laws and maintain appropriate security measures.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Diagnostic inquiry data is retained to improve our platform and provide you with ongoing support, unless you request deletion.
• Contact information is retained for the duration of our customer relationship and for a reasonable period afterward to comply with legal obligations.
• Analytics and usage data are retained in aggregated, anonymized form for platform improvement.
• Session cookies are automatically deleted when you close your browser.

You may request deletion of your personal information at any time by contacting us using the details provided below.

6. Your Rights and Choices

Depending on your location and applicable data protection laws, you may have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can request that we correct inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out: You can opt out of receiving promotional communications or analytics tracking.
• Right to Data Portability: You can request your information in a structured, portable format.

To exercise any of these rights, please contact us using the information provided below.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

If you believe your information has been compromised, please contact us immediately.

8. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Fibre Diagnosis is based in Beykoz, Turkey. Your information may be processed and stored in Turkey and may be transferred to other countries where our service providers operate. By using our platform, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

10. Contact Us

If you have questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us:

We will respond to your inquiry within 30 days or as required by applicable law.

11. Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the effective date below. Your continued use of our platform following the posting of changes constitutes your acceptance of the updated policy.

Effective Date: January 2026